Frequently Asked Questions

99exch operates as an online platform available in jurisdictions where online betting is permitted. India's legal landscape on online betting varies by state, and there is no central law that explicitly prohibits online betting in most regions. The platform uses bank-grade security, follows regulatory requirements and maintains compliance with applicable laws. However, users are responsible for checking their local state laws before participating. Players from states with specific restrictions should consult local regulations. 99exch does not allow minors (under 18) to create accounts and promotes responsible gaming across all its channels.

99exch is a true betting exchange, not a fixed-odds bookmaker. The key difference is that on 99exch, you are not betting against the house — you are trading against other players. This has several important advantages: First, the odds are determined by the market (supply and demand), which means they are typically 20-40% better than fixed-odds platforms. Second, you can both back (bet for) and lay (bet against) any outcome, giving you more strategic options. Third, winning players are never restricted or banned — the exchange model welcomes all skill levels. And fourth, the platform's revenue comes from a small commission on net winnings rather than an inflated house edge, meaning better long-term value for every player.

99exch covers over 15 sports with both pre-match and live in-play markets. The main sports include: Cricket (IPL, T20 World Cup, ODI, Test matches, Big Bash League, PSL, CPL, bilateral series), Football (English Premier League, La Liga, Serie A, Bundesliga, Champions League, MLS), Tennis (Grand Slams, ATP, WTA), Kabaddi (Pro Kabaddi League, international), Basketball (NBA, EuroLeague), Horse Racing (Indian and international tracks), Esports (CS2, Dota 2, League of Legends) and more. For every major event, 99exch offers match winner, handicap, over/under and numerous prop markets with live exchange odds.

Yes. 99exch uses 256-bit SSL encryption — the same standard trusted by major banks worldwide — to protect all data in transit. Player funds are held in segregated accounts, completely separate from the company's operational funds. The platform has 24/7 security monitoring, regular internal and external audits, multi-step account verification and a dedicated security team. Every transaction is logged and auditable. Your personal information and financial data are never shared with third parties. The platform also provides responsible gaming tools including deposit limits, self-exclusion and session reminders to keep your experience safe and enjoyable.

Getting a 99exch ID takes just 60 seconds. Tap any "Get ID" button on this site to open WhatsApp. Send a message to your dedicated 99exch agent. You only need to provide your name and preferred payment method. Your agent creates your account instantly and sends you a unique login ID and password. No lengthy forms, no document uploads, no waiting for approval. Once you have your credentials, you can log in on the website, the Android app or mobile browser and start betting immediately. Your first deposit can be made via UPI (Google Pay, PhonePe, Paytm) or bank transfer, and you will also qualify for the 400% welcome bonus.

To login to 99exch, visit the platform website or open the 99exch app on your device. Enter the login ID and password that your agent provided when you created your account. If you are using the app, you can enable one-tap login or biometric authentication (fingerprint/face unlock) for faster access. If you have forgotten your credentials, simply message your WhatsApp agent and after a quick identity verification, your password will be reset and new credentials sent to you within minutes. Sessions are secured with SSL encryption and automatically expire after a period of inactivity for your protection.

No. Each person is allowed only one 99exch account. Creating multiple accounts is against our terms of service and may result in account suspension and forfeiture of funds. This policy exists to protect the integrity of the exchange, prevent fraud and ensure fair play for all users. If you need a new account due to a legitimate reason — such as a compromised password or account lock — contact your WhatsApp agent to discuss options. They can help resolve account issues without requiring a duplicate account.

To reset your password, message your dedicated 99exch agent on WhatsApp. Your agent will verify your identity by asking a few security questions related to your account. Once verified, your password is reset immediately and new credentials are sent to you via WhatsApp. The entire process takes just a few minutes. For security, never share your password with anyone — including people claiming to be 99exch support. Your agent will never ask for your existing password; they can reset it directly.

99exch accepts deposits via UPI (Google Pay, PhonePe, Paytm, BHIM), bank transfer (NEFT, IMPS, RTGS) and popular Indian digital wallets. UPI deposits are processed instantly — your funds are available for betting within seconds of confirming the transaction. Bank transfers may take a few minutes depending on your bank. There are no deposit fees charged by 99exch. Your WhatsApp agent will guide you through the deposit process and provide the correct payment details for your account. All deposits are in Indian Rupees (INR), so there are no currency conversion charges.

99exch processes withdrawals the same day they are requested. Once your account is verified and you request a withdrawal through your WhatsApp agent, most withdrawals are completed within a few hours. There are no hidden fees on withdrawals. The minimum and maximum withdrawal amounts depend on your account level and payment method — your agent will provide the specifics for your account. Withdrawals are processed to the same payment method used for your deposit, or via bank transfer if preferred. You will receive confirmation via WhatsApp once your withdrawal is processed.

The minimum deposit on 99exch varies depending on the payment method you choose. Your WhatsApp agent will provide you with the exact minimum deposit amount when you create your account or when you make your first deposit. 99exch is designed to be accessible to all players, and the minimum deposit amounts are set to be inclusive. There are no deposit fees — the full amount you deposit is credited to your 99exch balance.

No. 99exch does not charge any fees on deposits or withdrawals. The amount you deposit is the amount you get in your account, and the amount you withdraw is the amount you receive. Our business model is based on a small commission on net winnings in the exchange, not on transaction fees. This means you never lose money to hidden charges. Any fees you may see are from your bank or payment provider (for example, UPI transactions are typically free, but some bank transfers may have nominal bank charges). These are outside 99exch's control.

New players on 99exch enjoy a 400% Welcome Bonus on their first deposit. This means if you deposit ₹1,000, you receive ₹4,000 in your account — giving you four times the amount to explore the platform and place your first bets. The bonus is credited instantly to your account once your first deposit is confirmed. Your WhatsApp agent will explain the specific bonus terms, including any wagering requirements, before you claim the bonus. 99exch is committed to transparent bonus terms — there are no hidden conditions or surprises.

Bonus terms and wagering requirements vary and your WhatsApp agent will explain all terms before you claim any bonus. At 99exch, we are committed to complete transparency in bonus terms. Your agent will clearly outline how many times you need to wager the bonus amount, which markets qualify, and any time limits that apply. We do not believe in hidden conditions or fine print that catches players off guard. If you have questions about bonus terms at any time, your agent is available 24/7 to clarify.

Yes. 99exch rewards loyalty with ongoing promotions for existing players. These include reload bonuses, cashback offers, enhanced odds on select events, referral bonuses and special promotions during major tournaments like the IPL and T20 World Cup. Your WhatsApp agent will keep you informed about current promotions available to your account. Promotions are tailored to your activity level and preferences, ensuring you always get the best value from your 99exch experience.

Back and lay betting is the core feature of any betting exchange, and it works the same way on 99exch. A back bet means you are betting on an outcome to happen (for example, India to win a cricket match). A lay bet means you are betting against an outcome happening (for example, India NOT to win). When you back a team and someone else lays that same bet, you are matched — and one of you wins. The exchange simply facilitates this match and takes a small commission from the winner. This gives you twice the strategic flexibility compared to traditional bookmakers where you can only bet for an outcome. Professional exchange bettors use back and lay strategies to trade positions and lock in guaranteed profits regardless of the result.

Live in-play betting on 99exch allows you to place bets on matches while they are in progress. Odds update in real time based on what is happening in the match — a wicket in cricket, a goal in football, a break of serve in tennis. The 99exch platform displays live odds that change continuously, and you can place back or lay bets at any point during the match. For cricket, this includes ball-by-ball markets, session runs, fall of next wicket and numerous other in-play options. The platform is optimised for fast bet placement, which is crucial during fast-moving live events. Your bet is matched instantly if a counterparty is available at your chosen odds.

The 99exch live casino features a wide range of games with real professional dealers streamed in HD: Teen Patti (India's favourite card game with multiple variations), Andar Bahar (fast-paced card game with instant results), Roulette (European Roulette, Lightning Roulette), Baccarat (Speed Baccarat and classic tables), Dragon Tiger (simple two-card game), Sic Bo (dice game) and various crash games like Aviator and JetX. All live casino games are available 24/7 and can be played on both desktop and mobile devices. Dealers are professional, multilingual and interact with players in real time.

Every 99exch player gets a dedicated agent available 24/7 via WhatsApp. Tap any chat button on this site to connect instantly. Your agent can help with account creation, login issues, deposits, withdrawals, bonuses, technical problems and any other questions you may have. Support is available in Hindi, English and regional languages. Unlike chatbots or email systems, your 99exch agent is a real person who knows your account, speaks your language and has the authority to resolve issues on the spot. Average response time is under 5 minutes, even during peak hours.

If the 99exch app is not working properly, try these steps: (1) Check your internet connection — switch between WiFi and mobile data. (2) Make sure you have the latest version of the app — download the updated APK from this site or ask your agent. (3) Clear the app cache from your phone's settings. (4) Restart your device. (5) If the problem persists, uninstall and reinstall the app. If none of these steps resolve the issue, contact your WhatsApp agent immediately. They can provide an alternative access link or troubleshoot the specific issue you are experiencing. Our technical team monitors app performance around the clock and issues are rare.

Yes. Your money is protected by multiple layers of security at 99exch. Segregated accounts ensure that player funds are held completely separate from the company's operational funds. 256-bit SSL encryption protects all transactions and data. 24/7 security monitoring watches for any unusual activity. Regular audits verify the integrity of our financial systems. In the unlikely event of any financial issue with the company, your player balance is protected by the segregated account structure. Additionally, your WhatsApp agent processes withdrawals personally, adding a human verification layer to every financial transaction.

Absolutely. 99exch is deeply committed to responsible gaming. We provide a comprehensive suite of tools: Deposit Limits (set daily, weekly or monthly caps), Session Reminders (configurable alerts for time spent), Self-Exclusion (temporary or permanent account suspension), Cooling-Off Periods (24-hour to 30-day breaks) and Reality Checks (regular activity summaries). Our support agents are trained to recognise signs of problem gambling and offer assistance proactively. We do not target minors, and we actively promote responsible gaming messaging across all our channels. If you or someone you know needs help, please reach out to your agent or contact a gambling helpline in your region.